Privacy Policy

    1. About Aboracosmetic

• • Abora Hår Cosmetic, based in Trelleborg, is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. If you have any questions or concerns regarding your data or this policy, please contact us at info@aboracosmetic.se.

    2. Contact Information

         Name: Abora Hair Cosmetic

         Address: Stenagevägen 73, 22654 Lund

Phone: 0708503399

Email: info@aboracosmetic.se

Reg. No.: 559405-3273

    3. Ordering

1. • Upon completing your order, you will receive an order confirmation via email. This confirmation includes details about your selected products, their prices, the invoice, and the delivery address. If you notice any errors in the order confirmation, please notify us immediately at info@aboracosmetic.se.

    4. Delivery

1. • Our standard delivery time ranis given from 2 to 7 days. Please note that orders placed on weekends will be shipped on the following Monday. If there is an unexpected delay in delivery (without prior notification), kindly reach out to us at info@aboracosmetic.se.

  5. Unclaimed Packages

1. • Packages delivered to a post office will trigger an SMS notification to your mobile, with a two-week pickup window. Unclaimed items will be returned to us. For unredeemed packages, we reserve the right to charge shipping and handling fees, currently set at 70 SEK.

6. Refunds

1. • If you request a refund for a return or complaint, Klarna will process the refund to the bank account used during the order within 3-5 business days. If you opted for invoice payment, log in to app.klarna.com to extend the due date while we process the return or complaint.

7. Pricing

1. • All prices listed on our store are in Kroner and include 25% value-added tax. We reserve the right to adjust prices due to supplier rate changes, pricing errors, or inaccuracies caused by incorrect information. For questions about payments and refunds, please contact Klarna customer service.

8. Right of Withdrawal

1. • As a customer, you have a legal right to withdraw from a purchase within 14 days of receiving the ordered goods. When exercising this right, please send a notice of withdrawal to info@aboracosmetic.se, including your name, address, email address, order number, and the items to be returned. You must return the products within 14 days, ensuring they are packaged in their original condition.
   • From the refund amount, we reserve the right to deduct, in the case of used or damaged goods, an amount equal to the decrease in value from the original value of the product.
   • Please note that the right of withdrawal does not apply to certain products, such as sealed health or sanitary items, sealed sound or image recordings with broken seals, personalized products, services with your express agreement to start immediately, perishable goods, newspapers, or magazines. For more information on your right of withdrawal, refer to this link.

9. Claims and Complaints

1. • We thoroughly inspect all products before shipment. In the event of receiving damaged or incorrect items, we will rectify the issue in accordance with consumer protection laws. Always contact us for confirmation before returning a defective item.
   • To report errors or defects, please email info@aboracosmetic.se, providing your name, address, email address, order number, and a description of the issue. If we cannot resolve the defect or provide a similar product, we will refund the cost of the defective item, with return shipping covered for confirmed complaints.
   • We reserve the right to decline complaints if products are found to be defective in accordance with current consumer protection laws. For complaints, we adhere to the guidelines of the General Complaints Board.

 10. Limitation of Liability

1. • We do not accept responsibility for consequential damages caused by our products. We are not liable for delays or errors resulting from circumstances beyond our control (Force Majeure), such as labor disputes, fires, wars, government decisions, supplier reductions, or non-delivery. Additionally, we do not assume liability for changes in products or product features due to supplier actions and factors beyond our control.

11. Product Information

1. • While we strive for accuracy, this website may contain typographical errors. Images may not precisely replicate product appearances due to monitor variations, image quality, and resolution. We make every effort to represent products accurately.

  12. Cookies

1. • We respect your privacy. This website uses cookies for analytical and privacy compliance purposes. Cookies are small text files that websites request to store on your device to access various functions. You can configure your browser to reject cookies. For more information, please refer to the Swedish Post and Telecommunications website.

13. Personal Information

1. • If you are a European resident, you have the right to access, correct, or delete your personal information. To exercise this right or for any inquiries, please contact us using the provided contact information.
   • By making a purchase from Abora Hår Cosmetic, you accept our data protection policy and the processing of your personal information. We prioritize your privacy and only collect essential data required for order processing. We will never sell or transfer your data to third parties without a legal basis.
   • Abora Hår Cosmetic is responsible for processing customer data. We process your personal information to fulfill your order and provide requested newsletters or promotional offers.

14. Data We Collect

1. • We collect and retain the following data:

     Name and surname

     Address

     Phone number

     Email address

     IP address

     Purchase history

   • We retain your data as long as legally necessary for processing orders or complying with legal obligations. Marketing and campaign communications are conducted with your consent.

15. Payment Provider

1. • For purchases, we share information with our payment provider, including name, surname, address, email address, phone number, and, if applicable, your Social Security number for invoice payments. This data is used to complete purchases and prevent fraud. We use payment providers such as Master, Visa, and Swish.

16. Shipping Company

1. • To deliver your orders, we share your name, surname, and address information with our shipping company. Email addresses and/or mobile numbers may be shared for notification purposes. We cooperate with shipping companies such as DHL-Postnord.

    17. Newsletter

1. • If you subscribe to our newsletter, we share your first name, last name, and email address with our newsletter provider for marketing communications.

18. Access Right

1. • You have the right to request an extract of all information we hold about you, delivered electronically in a readable format.

   19. Right to Amendment

1. • You can request updates to inaccurate or incomplete information.

20. Right to Be Forgotten

1. • You may request the deletion of your data, with exceptions as required by law.

21. Data Protection Responsibility

1. • Abora Hår Cosmetic is responsible for storing and processing personal data, ensuring legal compliance.

22. Changes

1. • We may update this Privacy Policy for operational, legal, or regulatory reasons. Any changes will be posted online.

23. Data Security

1. • We employ industry-standard security measures like SSL/TLS and one-way hash algorithms to secure sensitive information, including personal data and passwords.

24. Changes to General Terms and Conditions

1. • We reserve the right to modify the terms and conditions. Changes will be posted on the website and are deemed accepted.

25. Dispute Resolution

1. • For disputes, contact the Allmänna Reklamationsnämnden or the European Commission’s dispute mediation platform for EU residents. We follow the decision of the relevant dispute resolution authority. Disputes are interpreted in accordance with Swedish law.

26. Behavioral Advertising

1. • We may use your personal information for targeted advertising or marketing. Learn about targeted advertising and opt-out options from the Network Advertising Initiative.

27. Do Not Track

1. • Please note that we do not alter our data practices when we receive a Do Not Track signal from your browser.

This Privacy Policy is designed to ensure transparency and compliance with privacy laws. If you have any concerns or questions, please don’t hesitate to contact us at info@aboracosmetic.se.